Shipping Information

INTERNATIONAL SHIPPING

We offer Fedex Express Shipping with 1-3 business day transit times. Goods ship from our warehouse in Hong Kong. 

Due to COVID-19, there could be some delays.

EU & UK SHIPPING

We offer UPS Express Shipping with 2-5 business day transit times. Goods ship from our warehouse in Sweden. 

ORDER PROCESSING TIMES

After an order is placed, it can take 1-2 business days to leave our warehouse. Business days are currently defined as Monday – Friday. Please keep in mind; orders placed after 4pm HKT or on a weekend will begin processing the following business day.

Upon receiving your Order Shipped email confirmation and tracking number, you may notice your Fedex tracking number is ready for pickup and contains no transit record initially. Note that once your order has left the warehouse and is in transit to you, tracking details will become available at that time.

After your order has left our warehouse, you will receive an email notifying you of your tracking number. To check the status of your order, please go to the Order Status page here.

Please Note: sometimes inclement weather conditions delay shipments, including expedited shipping methods.  We are not responsible for late deliveries due to weather and natural disasters

DELAYED OR MISSING SHIPMENTS

For delayed or missing shipments, please contact our customer service team here.

RETURNED SHIPMENTS
For returned shipments, please contact us here.

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