Help: Purchase & Delivery Terms

Happy Plugs are align with the Swedish Consumer Purchases law in the event of complaints, read more on konsumentverket.se. Happy Plugs is owned by Happy Plugs AB (556885-5038) Kungsgatan 4B 111 43 Stockholm.

Delivery and cancellations

Happy Plugs ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. Deliveries to other than European countries costs 5-20 USD depending on what country. Happy Plugs is liable if the goods are damaged or lost in transit. You will need to contact our customer service within 14 days if that is the case. If the goods are lost or damaged when you return the product it is you who will be liable. Cancellation after the order has been dispatched is not possible. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Happy Plugs either by email or telephone. If a product has been discontinued Happy Plugs has the right to cancel the purchase and refund any amount the customer has paid. Happy Plugs will notify the customer of a replacement or equivalent products if available.

Confirmation

Once we have received your order we will send a confirmation to your email address that you entered when placing your order. It is therefore important that you enter your real e-mail address when placing your order. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Payment

You can choose to pay with credit cards, by Klarna (available in Sweden, Norway, Denmark and Finland) or trough Paypal. Regarding payment with credit cards, PayEx manages all of our banking transactions and you can read more about their billing system on www.PayEx.com. Happy Plugs AB does not handle any credit card numbers.

Payment by card

Pay with your Visa or MasterCard securely over the Internet. We use a payment system called 3D Secure. 3DSecure is a technique developed by VISA to verify you as a consumer when you pay with your card on Internet. This is the standard also used by MasterCard. This technology means that when you use your card to purchase goods or services on the Internet, it is up to your card issuer or bank to identify you.
3DSecure works so that when the customer wants to pay, you enter your credit card number. Via encrypted communication the payment is controlled by the card company through a special security server. The client identifies itself with a password, the bank verifies and seller gets OK to carry out the purchase. Your card details are sent directly to the bank and can not be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit card starting conditions apply as soon as the card transaction is approved.

Payment by invoice

When choosing to pay via invoice you can buy today and pay later (within 30 days). It is important that you are registered to the address where you want delivery to when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.
Rates
Non-EU countries are subject to certain VAT and customs duties
Ordering
Orders made in another person’s name without his consent, or otherwise as a result of Happy Plugs suffer economic damage will be reported to the police. Happy Plugs holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Happy Plugs to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Complaints Terms and withdrawal

It is important that you as a customer check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If you receive your item and see that it does not match the one you ordered or that it is damaged, please contact us within 14 days. Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Happy Plugs should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it can not be damaged. Happy Plugs has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Private Consumers have the right to cancel the purchase within 14 days. The right applies only in the case that the product and its original packaging can be returned in the same state as when received. If consumers use their right to send back an order they should contact Happy Plugs in order to get an address to send the goods to. Return shipping are paid by the consumer. If an item is damaged during transport, Happy Plugs should be contacted within 14 days for information about compensation.

Warranty

Warranty term: One year from the date of purchase. This warranty covers the product itself. To have replacement covered under this warranty performed, use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail.
Note that replacements will not be made in the following cases, even during the warranty term.

  • Failure or damage caused by improper use or carelessness
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as an earthquake
  • Esthetic changes that occur during use (minor scratches, etc.)

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

Personal Information

When shopping with Happy Plugs we will save some of your data to fulfill your purchase. Happy Plugs treats all personal information confidential and nothing is passed on to third parties. You have the right to request access to your data and if there is anything wrong you can get it changed or removed.

Damaged goods in transportation

If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 7 days. It is therefore important that you carefully examine your package when it arrives. Transport damage must also be reported to Happy Plugs, within 14 days of receipt.

Product

Happy Plugs has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and can not guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Liability for defects

Happy Plugs responsibility for errors in delivery is limited to existing conditions of sale. Happy Plugs bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Force Majeure

Happy Plugs shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and if the company is exposed to criminal activity that affects activities.

Retention of title

All products remain in Happy Plugs property until full payment is made.

Applicability

Happy Plugs from time to time applicable Purchase and Delivey Terms shall be applicable to all purchases from the website.
These conditions are applicable where the Swedish or other applicable law do not provide conditions that are in conflict with them. For residential consumers, the Consumer Protection and Distance Contracts, also includes protection for the merchant. Happy Plugs may change the terms at any time and new or amended terms will enter into force by beeing posted on the website.

Freedom of choice

All attempts at fraud id reported to the police and Happy Plugs reserves the right to cancel the purchase if any suspicion is raised. Swedish law shall govern any dispute any issues under these terms.